Customer complaints redressal mechanism
Are you satisfied with our service?
Customer complaints redressal mechanism
Among our core values is Integrity and Professionalism, and with a customer focus, we always strive to put satisfaction of our customers first. However, there could be instances when you are dissatisfied with our services, or we did not meet your expectations. If so, you can lodge your complaint through the given options:
- Meet the Zonal Manager and lodge your complaint orally or in writing.
- Fill and drop your complaint form at the Reception or in the Suggestion Box provided at the branch.
- Email: complaints@tadb.co.tz
- You can email directly to the following senior officers:
Public Relations Manager at publicrelations@tadb.co.tz
Director of Credit and Business at directorbusiness@tadb.co.tz
Managing Director at md@tadb.co.tz - P.O. Box 63372, Dar es Salaam, Tanzania
- Call Toll free: 0800 110 120 or call +255 22 292 3501/2
- Completing a feedback form on the bank's website www.tadb.co.tz
- Send a message via Social media (Twitter, Instagram and Facebook) @tadbtz
- Filling the customer complaint register/log book/form found at our branches and website www.tadb.co.tz.
We strive to resolve your complaint as soon as we receive it and action taken will be advised to you within 10 working days.
In case you are still not satisfied with the action taken by the bank, you can address your complaint, by filling a prescribed form (Form No. 1) available at the branch and submit it by either email, hand, post or fax, at the Complaints Resolution Desk of the Bank of Tanzania bearing the address below:
Complaints Resolution Desk,
Office of the Secretary to the Bank, Bank of Tanzania,
2 Mirambo Street 11884,
Dar es Salaam, Tanzania,
P.O Box 2939,
Tel: +255 22 223 4494/5/7
Fax: +255 22 223 4217